Tom Anapol and Sol Weiss of Anapol Weiss endured an almost SEAMLESS transition to taking their team remote — all without sacrificing the quality of their work and client communication during this time of uncertainty.
In the latest installment of Leading Through Adversity, they sit down with Crisp Founder & CEO Michael Mogill to share how this was possible with the help of proper preparation and technology.
0:23 – Be prepared for anything. “We’ve been very fortunate. We planned to shut down before we shut down, and everybody was able to work remotely. By looking at the hour logs — which we keep for a variety of reasons — the associate and partner time was up during the pandemic, during the three months that we were closed.”
3:29 – Find new ways to communicate. “Technology has been essential for us and the ability to communicate with partners and law firms all over the country. In this interruption, in Zantac specifically, folks are able to reach out to us and communicate electronically.”
5:06 – Incorporate technology. “The technology we’re using made it much more seamless. In fact, some of our new business partners are thrilled with what we’re doing and have adopted some of that themselves. The ability to communicate by email and e-blasts, we’re working with their emails much more today than we have in the near past.”
6:12 – Implement real-time communication. “We got information out in real-time. We developed a one-page, fillable PDF which would allow us to get all the information we needed to look at the cases. That’s all on the business interruption side, and on the other mass tort side, we do whatever we have to do to communicate with our clients.”
9:07 – Continue team meetings. “I would say that we have probably more regular team meetings. Without getting carried away — we try to keep those Zoom meetings relatively short — but making sure everybody understands what their roles and responsibilities are. I think, when we’re in the office, it probably happens a little less frequently.”
If you’re viewing this challenging situation the same way Tom, Sol, and Michael are, text Michael directly at 404-531-7691 to tell him your thoughts.
