Comprehensive Team Training
to Develop Your A-Players

The premier training ecosystem
for the teams of the nation's
most ambitious law firms.

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About the Program

Empowering
Every Role in Your Firm

Crisp Experience is a tailored training solution for your team — and your one-way ticket to accelerated growth. Empower your A-players to specialize in their unique abilities and maximize effectiveness in their roles.

This program will align their individual goals and aspirations with the mission and vision of your organization in order to generate solutions and drive bottom-line results for your law firm.

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The Curriculum

Training Pathways
for Every Professional

Leadership Development

Team members will learn how to motivate their teams, manage conflict, and lead with purpose.

Legal Marketing Mastery

Team members will learn how to build a marketing strategy, create engaging content, and analyze performance data.

Operational Expertise

Team members will learn how to hire A-players, build efficient systems, and manage the firm’s daily operations.

Client-Facing Excellence

Team members will learn how to master the intake process, build strong client relationships, and convert more qualified leads.

Executive Assistant Specialty

Team members will learn how to strategically manage calendars, projects, and executive communications.

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Pathway For

Leadership Development

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Equip emerging and current leaders with the essential skills to guide high-performing teams and drive organizational alignment. Participants will master everything from strategic communication and conflict resolution to fostering a culture of accountability and positive change.

Leadership fundamentals

  • Listening and the power of open ended questions
  • Self management and productivity

Leading high performing teams

  • How to create inspiring conversations to motivate your team and get results
  • Preventing and eliminating goal fatigue

Organizational / KPI alignment

  • Accountability structures
  • Fostering communication and collaboration across all teams

Conflict management

  • Cultivating positive emotion
  • Change management
  • Emotional intelligence and empathy development

Decision making / problem solving techniques

  • Professionalism, processes, and agreements
  • Direct communication and taking action
Pathway For

Operational Expertise

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Empower key team members to manage and optimize the firm’s core business functions, freeing up firm owners to focus on growth. Participants develop critical skills in everything from hiring and onboarding to implementing efficient processes and leveraging legal technology for maximum productivity.

  • Hiring and training
  • Onboarding
  • Company culture
  • Team alignment and firm engagement
  • Office management
  • Key factors required for strong legal operations
  • File and document management
  • Legal software and technology
  • Process management
  • Ways to optimize and modernize your current processes
  • Opportunities for legal ops to work cross-functionally throughout the organization
Pathway For

Client-Facing Excellence

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Optimize how your team interacts with potential and current clients, dramatically improving both conversion rates and overall satisfaction. Team members will master best practices in client intake, empathetic communication, and relationship management to create an exceptional client journey from start to finish.

  • Intake best practices
  • Client conversion tools and strategies
  • Client relationship building and management
  • Empathy and emotional intelligence
  • Handling objections and negotiations
  • Client experience
  • Building a client journey
  • Time management and efficiency
  • Case follow up tactics and closing techniques
  • Case acceptance
Pathway For

Executive Assistant Specialty

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Transform Executive Assistants into strategic partners who can amplify an executive’s productivity and impact. Your assistant will develop elite skills in calendar optimization, proactive project management, and effective communication to ensure seamless day-to-day operations.

  • Calendar optimization
  • Effective system development and project management
  • Communication management
  • Strategic assistant & support
  • Organizational and research
  • Discretion and confidentiality
  • Interpersonal skills
  • Client relationship management
  • Email management and prioritization
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Give your team the tools to compete and win in today’s digital marketplace

Crisp Academy is a comprehensive training library built to support your team’s continued growth and development.

With targeted, role-specific courses designed to complement the Crisp Experience Program, it empowers team members to sharpen their skills, deepen their knowledge, and stay aligned with your firm’s growth goals.

Keep your team ahead of the curve with training from the industry’s top experts:

  • Brand and messaging development
  • Analytics and metrics measurement
  • Conversion tracking and optimization
  • Paid ad strategy and execution
  • Content marketing
  • Email marketing
  • Social media strategy
  • Website management
Apply Now
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    TRACK PROGRESS
    Monitor how your team members are learning and progressing through the curriculum.

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    STAY CURRENT
    New courses are consistently added and material is automatically updated over time.

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    PROVE UNDERSTANDING
    Comprehensive courses include recognized certifications upon completion and testing.

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The Proof

Results > Hype

Meet Our Crisp Experience MVP Award Winners

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Operational Expertise
“When I first took over what I’m doing right now in firm ops, we were $1.6 million in debt two years ago. Now we are completely debt-free.”
Melissa Barfield
Kaufman Injury Law
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Client Facing Excellence
“We’re bringing in more revenue. Crisp has been nothing but a big help to the firm and me as an individual personally.”
Taylor Heinz
Sutton Law Firm
3
Leadership Development
“I have grown professionally in a million different ways ... As a result, my leadership growth has been accelerated.”
Eric Hillyard-Poling
Jan Dils, Attorneys at Law
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Legal Marketing Mastery
“We’re not the same law firm that we were when we started the program, and honestly I wouldn’t have it any other way.”
Kristalee Rodriguez
Viles & Beckman
"I really appreciate being able to lean into Crisp for resources. Seeing how they use tools differently and learning from them has been invaluable."
Mitzi Pullum
Rice & Kendig
“The knowledge I’ve gained from Crisp not only set me up for success at my firm, but for the rest of my life ... We have tripled in size, even in the middle of a pandemic!”
Nikki Haddaway
Meldon Law

Recognized as the #1 Coaching Program for The Fastest-Growing Law Firms in America

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"You learn so much here. And not to mention the relationships that you build."

Freda Moore
Saundra M. Davis, P.C.
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"Any tool that you could possibly need, it's there for you."

Melissa Barfield
Kaufman Injury Law
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"I just felt like it was a fantastic opportunity to become a better leader and become a better firm administrator."

Eric Hillyard-Poling
Jan Dils, Attorneys at Law
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"Last year to this year, we've probably doubled our revenue."

Lisa Eckstorm
Jimeno & Gray
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"I always come back with so much more knowledge than I would have ever expected."

Brandy Kauffman
Flood Law Firm
jamie-collins

"I would say that I have grown exponentially this year in large part thank you to Crisp. It's been a deep dive in all the key areas and most important aspects of running a firm."

Jamie Collins
The Nice Law Firm
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"If you just sat there and talked to the people in the room, you would gain something."

Heather Houchins
Garza Law Firm PLLC
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"Ultimately, I think we owe a lot to Crisp for where our firm is today."

Christine Redburn
Peterson & Associates

Only available & included for Crisp Coach members.
Apply today.

Crisp Experience is only available for team members of law firms in the Crisp Coach program.

Ready to accelerate your growth?

With limited seats and an exceptional caliber of growth-minded law firms, we are extremely selective about who we allow to join.

To inquire about program availability and discuss this program with our team, contact us now.