Episode 509 — How to Spot Employees Who Have Hit Their Limits with Jessica Mogill
What if the team member holding your firm back is the one who has never given you a single problem?
As part of the “Road to the Summit,” a special series ramping up to the 2026 Game Changers Summit this November 11-12, we’re revisiting some of the most powerful conversations ever featured at our events. In this encore episode of The Game Changing Attorney Podcast, we’re throwing it back to the 2025 Game Changers Summit, where Jessica Mogill, Head of Coaching Strategy at Crisp, took the stage to examine why a firm’s readiness for market change comes down to the people it chooses to keep.
She draws on Crisp’s own pandemic pivot, the story of a loyal director who walked away, and a decade of working alongside law firm owners to show what readiness looks like in practice.
Here’s what you’ll learn:
- Why your most loyal team members can be the hardest ones to see clearly
- How to spot the seven warning signs that someone has hit their growth ceiling
- What it takes to build a team that scales alongside your firm
Names will come to mind as you listen, and what you do with them will shape your firm’s future.
Listen & Subscribe
Show Notes:
Handling the next big disruption well starts with the people on your team. “The reality is this is not a technology problem. This is actually a business readiness problem.”
When COVID erased the work of half the Crisp team overnight, keeping those people became the strategy. “What’s really important today as we go through this is that it is not what you have; it is who you keep.”
Gratitude for the people who built your firm can end up steering it backward. “You prioritize who got you here over who can get you there. You are choosing your past over your future.”
A packed to-do list and long hours can hide a team member who has stopped developing. “But busy does not mean capable. You are measuring effort when you should be measuring evolution.”
The riskiest people on your roster rarely look like a problem at all. “The most dangerous people in your organization are not the obvious failures. It’s not your ABC players. They’re the ones who are good enough to keep, but they are not good enough to scale because you’re blinded by it.”
How someone reacts when a stronger person walks in shows you where their ceiling sits. “The people who feel threatened by competence are actually showing off their own incompetence in the process.”
A team member who fit your firm at one revenue level can hold back the next one. “The person who was perfect for your firm at $2 million, they might actually be sabotaging the $10 million one and holding that back.”
If you keep having to sell your vision to one person, their limits start setting yours. “If you have to convince them that your vision is possible and they’re not on board, their ceiling just became your ceiling.”
Connect with Michael
- Text directly at 404-531-7691
